|
11029535
|
2024-12-04
|
Unexpected or other fees
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2024-12-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-12-04
|
| Complaint What Happened |
I have money that was sent to me from my broker into my Coinbase wallet I tried numerous times to contact this company with no avail. I was getting messages on the Coinbase Wallet app that I had to pay gas fees and upgrade my wallet I paid around {$18000.00} Which I gave them now theyre telling me some XXXX XXXX that I have to pay something like XXXX XXXX XXXX of the XXXX balance I dont know if this is a scam or what but this is actually in my Coinbase wallet account. The broker IXXXX using is XXXX XXXX shes out of New York. She works for XXXX movers. Im just trying to get this resolved. I have around {$98000.00} in that account and I want my money again. Coinbase is the one that I am using for this app. If you need further information you can contact me at XXXX.
|
| Consumer Consent Provided |
Consent provided
|
|
|
5053522
|
2021-12-29
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2021-12-29
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-12-29
|
| Complaint What Happened |
I had an account with Coinbase Global IncXXXX since XXXX. The last time I logged into my account was XX/XX/XXXX. The last time I attempted to log into my account was on or about XX/XX/XXXX. The email I use for the account is no longer recognized. I have filed an online complaint through the Coinbase website. After sending the complaint there is a notice that indicated there is a high volume of requests and they will contact me when they can and not to submit another request. I have not been contacted by Coinbase to date.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6551200
|
2023-02-09
|
Problem with a purchase or transfer
|
Credit card or prepaid card
|
|
| Issue |
Problem with a purchase or transfer
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Credit card or prepaid card
|
| Sub Issue |
Card company isn't resolving a dispute about a purchase or transfer
|
| Sub Product |
General-purpose prepaid card
|
| Date Received |
2023-02-09
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2023-02-10
|
| Complaint What Happened |
I have a Coinbase Card, which I used to purchase 1 night at a hotel. However, I cancelled this order with the hotel and they processed a refund. But the refund never got credited to my Coinbase Card balance. Here is a summary of events : 1 ) I cancelled a transaction with a hotel on XX/XX/XXXX. The amount was {$170.00}.
2 ) After several weeks, no refund. I contacted the hotel and they said it could take 6 weeks or 2 months to receive refund.
3 ) After 2 months of waiting, I contacted Coinbase about refund. Case number # XXXX on XX/XX/XXXX.
4 ) They replied that transaction was reversed on XX/XX/XXXX and that will be credited to my account as USD.
5 ) I saw no record of the refund, so I contacted again and was advised to call XXXX ( XXXX ) XXXX and speak with " XXXX ''.
6 ) I called on XX/XX/XXXX and she said that this issue was already escalated by me on XX/XX/XXXX ( I had never contacted Coinbase about this issue before XXXX, so I don't know where that came from ).
7 ) XXXX said I must wait another 90 days ( from " escalation date '' of XX/XX/XXXX, or from now ... it's ambiguous ) for the money to be credited to my account. She did not have great English skill, and went for long pauses ( 30-seconds plus ) without saying anything.
8 ) I contacted them again on XX/XX/XXXX and still have not received any kind of meaningful assistance.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4123965
|
2021-02-08
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2021-02-08
|
| Submitted Via |
Phone
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-02-08
|
| Consumer Consent Provided |
N/A
|
|
|
2903448
|
2018-05-11
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
International money transfer
|
| Date Received |
2018-05-11
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2018-05-11
|
| Complaint What Happened |
On the XX/XX/2018 I withdrew XXXX from a company called Coinbase. I was promised the funds in 2-5 working days. After a week I contacted them and they had said the transfer was complete and it was my banks fault. After many calls to my bank I found out that Coinbase used XXXX as a middle bank to transfer it to mine and they forgot to tell XXXX where the money was going. After numerous emails to their support team Coinbase have left me in the dark.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2578589
|
2017-07-19
|
Unexpected or other fees
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Unexpected or other fees
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2017-07-19
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-07-19
|
| Complaint What Happened |
I am a Coinbase customer whose account was locked with Bitcoin inside by mistake by Coinbase at XXXX XXXX . The total amount is about XXXX Bitcoin which values about 3000 USD at that time. The reason the account was locked is that the company believed I was making Bitcoin transaction at XXXX , which is not true. Because there is no transaction made since XXXX XXXX . Besides, all my transactions happened in the US.
After finding my account was locked, I tried to reach the company support and provided all the material they claimed they need to unlock my account, and the company said they will working on it. However, it has been 15 days since I got that reply from the Coinbase support and there is nothing changed. After that, no matter how many messages I sent asking about the progress, there is no reply, and my account is still locked with my fund inside.
|
| Consumer Consent Provided |
Consent provided
|
|
|
8697635
|
2024-04-04
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Domestic (US) money transfer
|
| Date Received |
2024-04-04
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-04-04
|
| Complaint What Happened |
On XX/XX/year>, {$17000.00} of my crypto assets were sold off from my Coinbase account and I did not authorize the transactions. {$8800.00} of USD from my funds were then sent via a bank ACH transaction to a fraudulent bank account with The XXXX XXXX which Coinbase allowed someone to add to my Coinbase account via XXXX, without my consent.
After I found out my Coinbase account had been compromised I immediately locked my account and called Coinbase at ( XXXX ) XXXX just 10 minutes before getting on a 12-hour international flight. I pleaded for them to escalate my case to someone who could help but nobody was willing or able to do anything.
12 hours later when I arrived at my first stopover in the U.S. I called again and spent more than an hour begging Coinbase support to escalate my case. Despite calling the same number ( XXXX ) XXXX, this person tried to tell me the first call was with a fake Coinbase support person, yet they were reading from my case file in Coinbase 's system, which said exactly what I told the first support person. Next, they mentioned that the security team had denied escalating my case because they didn't believe it merited further attention. How can a fraudulent transaction of {$8800.00} in USD, just get swept under the rug by a regulated business?
Next, they said the only way I could see where the funds were sent to was to unlock my account, which I locked to prevent the rest of my funds which were now sitting in a so-called FDIC pass-through bank, from being stolen. I'm not sure how this process makes any sense and it's extremely dangerous for Coinbase to require its customers to do this.
Coinbase collected {$270.00} in fees from these fraudulent transactions in my account plus possible hundreds in fees for an instant ACH push transaction. Even after filing a police report and filing with a number of other government agencies, Coinbase will still not provide any info about the fraudulent bank accounts where they directed their banking partners to send my funds, so I can't even report it to law enforcement. Now they they are saying they will only respond if they receive a subpoena as if they are a criminal enterprise.
Their support made it very clear in their last email to me, case # : XXXX, where they said they have exhausted all their options and are unable to offer further assistance beyond what has been provided, ( which by the way, is nothing at all ).
I used a strong, unique password, I did not give my login credentials out to anyone ( via phishing or some other scam ) and I used 2-factor security via an authenticator app, which is not secure in any way if somebody was able to access my account and make all these fraudulent transactions.
I entrusted Coinbase to keep my assets safe and spend the money and resources to guard their platform and provide actual support that helps their customers, but this is EXACTLY the opposite of what they have provided.
Coinbase is acting unethically and is failing to do its duty to keep its customer 's assets safe from unauthorized activities. There is no way to contact a person who can solve any issues ( especially in terms of serious cases where significant amounts of stolen currency are involved ). There is no way to speak with a manager or escalate a case and at times it requires waiting for days for a response, with only the ability to receive support emails which could be coming from someone besides Coinbase.
They used to have no support whatsoever several years ago, and now they have a useless support department. Something needs to be done about the unscrupulous business practices of this company.
|
| Consumer Consent Provided |
Consent provided
|
|
|
2668042
|
2017-09-08
|
Managing an account
|
Checking or savings account
|
|
| Tags |
Older American, Servicemember
|
| Issue |
Managing an account
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Checking or savings account
|
| Sub Issue |
Deposits and withdrawals
|
| Sub Product |
Checking account
|
| Date Received |
2017-09-08
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-09-08
|
| Consumer Consent Provided |
Consent not provided
|
|
|
4143300
|
2021-02-16
|
Managing, opening, or closing your mobile wallet account
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Managing, opening, or closing your mobile wallet account
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2021-02-16
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-02-16
|
| Complaint What Happened |
Coinbase has denied me access to the digital assets in my account ( valued on XX/XX/XXXX at approx. {$270.00} USD ) Coinbase claims that it is verifying my identify - for over 50 days.
I have submitted all required information and have offered to submit any other documentation it requires.
I have attempted to contact Coinbase repeatedly via its support page twice a week since XXXX and receive no reply.
Coinbase has no ability to receive customer related phone calls.
Personal information was not required to hold digital currencies when my account at Coinbase was opened around XX/XX/XXXX. ( Id verification was only needed by Coinbase to sell digital currency and send the funds to a recognized bank ).
Around XXXX XXXX A change was made requiring personal information be submitted and no option was offered to allow me to withdraw my digital assets unless I complied ~or~ if a choice to withdraw my digital assets was offered when I then attempted to comply by verifying my identity the system chose to not allow me to withdraw my digital assets claiming ever since they still need time to verify my identity.
I acknowledged in my communications via the Coinbase support page - at the beginning of not being verified that because I was a US citizen living in XXXX the verification of myself could potentially require extra attention. Like my other attempts to communicate with Coinbase, this message was ignored.
I continue to offer to provide any additional and all required information that is needed to verify my identity.
|
| Consumer Consent Provided |
Consent provided
|
|
|
4088221
|
2021-01-22
|
Wrong amount charged or received
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Wrong amount charged or received
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2021-01-22
|
| Submitted Via |
Web
|
| Company Response |
Closed with monetary relief
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2021-01-22
|
| Complaint What Happened |
On XX/XX/21 I converted a bit over $ XXXX of Ethereum to XXXX and it only gave me $ XXXX worth. Then the price went from {$0.00} XXXX {$0.00} and I converted it back to Ethereum and then my portfolio had $ XXXX. I should have made XXXX % profit on the trade minus the 1.5 % conversions. I ended up losing > {$200.00} when I should have made ~ {$1000.00} and now it looks like I made money from the conversion since $ XXXX disappeared upfront for tax reasons. Help?
$ XXXX ETH -> $ XXXX DNT conversion DNT went {$0.00} to {$0.00} in XXXX minutes. DNT total still only showing $ XXXX $ XXXX DNT -> $ XXXX ETH It should have been ~ {$3900.00} DNT * XXXX = {$5200.00} DNT -> {$5100.00} ETH
|
| Consumer Consent Provided |
Consent provided
|
|
|
9018072
|
2024-05-15
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2024-05-15
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2024-05-15
|
| Consumer Consent Provided |
Consent not provided
|
|
|
2743197
|
2017-12-01
|
Money was not available when promised
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Money was not available when promised
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2017-12-01
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2017-12-01
|
| Complaint What Happened |
On XX/XX/XXXX, I signed on to my Coinbase Account to sell Bitcoin for USD.
Transaction was to sell XXXX BTC for USD to be wire transferred to my Bank acct.
At the time of the transaction Btc was around {$4000.00}. Coinbase acknowledged the request. The BTC was deducted from my wallet, but the USD never appeared in my bank. I contacted Customer Support, they assured me that my funds were safe. After weeks of radio silence they responded and acknowledged that there was an issue and said they would return my funds to me. The Customer support agent stated that this was high priority for him and would be resolved on the following business day. That was XX/XX/XXXX.
I still have no resolution and feel that my complaints are going unanswered. I want my Bitcoin back into my account as if this never happened. XXXX Btc is worth around {$8000.00} right now. It has been 3 months that Coinbase has made my funds unassailable.
|
| Consumer Consent Provided |
Consent provided
|
|
|
6001089
|
2022-09-21
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Mobile or digital wallet
|
| Date Received |
2022-09-21
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-10-07
|
| Consumer Consent Provided |
Consent not provided
|
|
|
5266680
|
2022-02-27
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Tags |
Older American
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2022-02-27
|
| Submitted Via |
Web
|
| Company Response |
Closed with explanation
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2022-02-27
|
| Consumer Consent Provided |
Consent not provided
|
|
|
11828890
|
2025-01-29
|
Wrong amount charged or received
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Wrong amount charged or received
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-01-29
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-01-29
|
|
|
12119277
|
2025-02-18
|
Other transaction problem
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Other transaction problem
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-02-18
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-02-25
|
|
|
12419940
|
2025-02-28
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-02-28
|
| Submitted Via |
Referral
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-03-11
|
| Consumer Consent Provided |
N/A
|
|
|
12453213
|
2025-03-13
|
Fraud or scam
|
Money transfer, virtual currency, or money service
|
|
| Issue |
Fraud or scam
|
| Timely |
Yes
|
| Company |
Coinbase, Inc.
|
| Product |
Money transfer, virtual currency, or money service
|
| Sub Product |
Virtual currency
|
| Date Received |
2025-03-13
|
| Submitted Via |
Web
|
| Company Response |
In progress
|
| Consumer Disputed |
N/A
|
| Date Sent To Company |
2025-03-13
|
|
